I hope your sales team that you are part of is better than your support. Manny got back to me once after i heard that my original email went in your junk folder.
Then he told me that I needed the DI cartridge for my RO budie witch I had just figured out myself then he went on to tell me that he could not offer help on the plumbing because my system was too elaborate,give me a break my system is anything but.
But I can understand and said the samething in my reply to him with a few questions.
But that email must have went in junk again because again no reply. I was going to buy the parts I need from you but I will have to rethink that.