I purchased the unit 3 years ago in December 2010 and it has worked almost flawlessly for me since then. A few months ago I updated the firmware but other that that I've just let the system run without tinkering for some time. This morning everything was off except one outlet on the EB8. The screen is black, the status light on the EB8 blinks orange but the status light on the base model doesn't do anything. I cannot connect to the unit through the network and plugging and unplugging doesn't seem to do anything. From the bit of reading around I've done I believe the base model is toast but I don't understand why. The unit is clean except for a little bit of dust and the connections don't show any corrosion. For the time being I've converted my system back to analog timers and a basic power bar while I figure this out. I've also relayed all of this information and more to Neptune via email. Any ideas? Any similar experiences? Thanks for your help.