Big thanks

[AquAsylum]

I haven't had prior occasion to call DFS customer service for an order (although over the last two years I have spent nearly $5000 in my various orders), but yesterday our chiller arrived and FedEx had really messed up the box. When we opened it, some kind of fluid was everywhere and the case was cracked. I called and talked to a Nicole in Customer Care who immediately arranged for a new one to be sent out. Not only that, but when I asked if it could be overnighted (because we have arranged to have corals installed tomorrow), she got that done. I think a lot of vendors would have made me go through FedEx and I really appreciate how easy this was. I was already a customer because of your great prices, but now I won't be so irritated that I can't find coupons since I know the customer service is worth some loyalty also.

Thank you!

LB in Sarasota, Florida

 

[DFS/LA1]

LB,

I would like to thank you for taking the time to post your experiences with your chiller and with Nicole. We strive to provide the best possible customer service, though our great agents, and I am happy to hear that you will have the chiller in time for your corals. Please let us know if you have any additional questions and we wish you the best of luck with your new corals!

Kris W
LiveAquaria Supervisor
Drs. Foster and Smith