I fully agree with your statements about the product life cycle and equipment costs, capacity and optimization. I also fully understand that things like X86 CPUs are obsolete (at least 2 years ago during the GHZ wars) before they ever hit the end of the assembly line, let alone the direct channel.
I however respectfully disagree that my statements are not fair.
Todays consumer is motivated by price and price alone. This has created a market where quality and quality control are second to price point. The price point is dictated by price wars and the net result is a lower quality of product across the board. The "price war" is on going and companies like wal-mart and the "internet wholesale pricing" are fueling it like an out of control fire.
Company A sells a poorly engineered product with flaws, bugs and no instructions or standards listing, the product is made overseas and imported legally or even grey market. The price is attractive and the product sells like hotcakes (filter direct RO/DI unit for example, or half of the equipment in this hobby, DVD players, sunglasses.. you name it).
Company B sells a "premium product" but it only has to be marginally better than comapny A. Product B can be sold as "HIGH END", "ESOTERIC", "TOP OF THE LINE"... or whatever buzzword works. The price can be substantially higher, but the quality only marginally better. To put in more R&D, QC or other money into the B product is to flush it down the toilet, as PRODUCT A is selling liek hotcakes because it is cheap and does a somehwat OK job. Add some false advertising, creative use of language and canned reviews, you can sell anything and make a few bucks. Add a tiny bit of quality and you can be "the best" in the industry segement, without really doing much at all. There is no impetutus for the product to be made any better, afterall it would cost to much and not be able to compete with PRODUCT A and B.
If I had a $1.00 for every piece of computer hardware, business telephone equipment, consumer electronics good and other electronic technology that was either DOA or died long before the warranty, I would be have several hundred extra dollars to invest.
Out of 100 sticks of DDR memory, I get about 7 that fail outright, and another 2-3 that die within a year. CPUs, maybe 1 out of 20 are DOA. Avaya telephones, 1 out of 30 have something wrong with them. Avaya Partner processors 1 out of 30 or so malfunctions. Flash memory: I have had 3 bad cards out of about 11 I have purchased over the last 2 years. About 30% of the new Directv units have firmware problems, and I have been through 2 Directv+ units in 2 months. My $2800 Hitachi TV had a bad main board in it. 2 of the 14 DELL optiplex computers I just put in a clients office were faulty, as well as 1 of the 4 laptops. The laptop had a bad motherboard, and the 2 dekstops both had bad HDDs. Speaking of HARD drives, I can show you a 3.5" and 2.5" laptop graveyard on my parts shelf. Every one of them is less than 2 years old and span sizes from 500MB to 200GB. I have a $2500 Sony VAIO laptop that is less than 2 years old and has a burned out backlight inverter, and cam with a keyboard buffer bug. The computer in my brand new FORD f-150 has had to be 'reprogramed' due to a problem with the shift points being corrupt. I have had to buy 3 Plantronics headsets to get (1) that works. I have had 3 paradyn XDSL modems in 2 years, my brother has had 3, and my father has had 2 RCA surfboard modems. Verizon has had to replace my SAMSUNG CDMA phone 4 times due to a call dropping problem, and previous to that I had 3 Motorla TIMEPORTS and 2 V60s, all had malfunctions. This is only a list off the top of my head..... I own an IT consulting and maintenance company. I see enough DOA or prematurely dead computer equipment than you care to know about.
Does your company produce a quality product and strive for high standards, it sounds like from your perspective it does. If only the rest of the companies followed suit.
Bean