techreef
Premium Member
I'd just like to post that I had an extremely positive experience with Liveaquaria over the past 2 weeks, and I will always, always drive business towards this online store in the future.
Two weeks ago, I placed an order for three fish. The package arrived with one dead fish, and the other two died during acclimation or the first 4 hours in the QT tank. This was a new experience for me. I had never lost a fish from Liveaquaria before, but when I called (3 times; i called throughout the night as fish died.
) the customer support personnel I spoke with were always professional and kind. The end story is that Liveaquaria gave me a credit for all of the dead fish and also for the shipping charges, which was very kind. I used that credit on Monday to order 2 fish and some coral, and when I opened the box containing the fish, was amazed to see a white puffy plastic "cocoon" in the box. Once I figured out how to open this thing, I saw that the fish were safely bagged inside this extra layer of protective padded bag. I don't know if it was because I lost my previous shipment of fish or if this is Liveaquaria's new standard method of shipping fish, but this company has surprised me again with just how much they care about the animals they sell. Bravo, Liveaquaria, and thank you very much.
Two weeks ago, I placed an order for three fish. The package arrived with one dead fish, and the other two died during acclimation or the first 4 hours in the QT tank. This was a new experience for me. I had never lost a fish from Liveaquaria before, but when I called (3 times; i called throughout the night as fish died.
) the customer support personnel I spoke with were always professional and kind. The end story is that Liveaquaria gave me a credit for all of the dead fish and also for the shipping charges, which was very kind. I used that credit on Monday to order 2 fish and some coral, and when I opened the box containing the fish, was amazed to see a white puffy plastic "cocoon" in the box. Once I figured out how to open this thing, I saw that the fish were safely bagged inside this extra layer of protective padded bag. I don't know if it was because I lost my previous shipment of fish or if this is Liveaquaria's new standard method of shipping fish, but this company has surprised me again with just how much they care about the animals they sell. Bravo, Liveaquaria, and thank you very much.
