Yesterday, I spent over 2 hours on the phone with Victor. Very helpful, very patient and took the time to explain to me everything and get my programming up and going.
Customer service like this is exactly why I will always come back.
Yes they are very helpful. I was troubleshooting by email and was getting replies up until 10PM as we were working on my issue. That is going way beyond what most businesses do.
Thanks for the recognition guys. I know our support staff realize the importance of your product experience and many times monitor support channels even during their off-hours. We have a great staff for sure. It's always good to hear the positive feedback.
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