keysfishfinder
New member
Well yesterday was not a good day, but could have been worse.
Working in Garage and heard loud pop and sound of water spraying. Come in house and the 150 is cracked from the bottom corner to the top and water is spraying out. Long story short saved most of the live stock and was able to coral the water with a crap load of towels so minimal damage to house (tile floors are a big plus).
Frustrated trying to decide if it was a sign to leave the hobby. Called around to local LFS and told them my story and each of them offered to sell me another tank for around $800. Well that clinched it, time to sell it all as I was just depressed. Did a little googling and found out the tank has a lifetime warranty, now I am expecting nothing but a run around and no satisifcation at all.
Got up this morning and called All Fish Emporium and talked to the Manager 'tony'. He was fantastic he looked up my purchase from 2+ years ago and emailed me the reciept, but then said to call Marineland (here we go with the run around) and then to call him back after I talk to them. So I take some pictures and send an email to unitedpetgroup and called them but no answer so I left message (run around is happening full speed). Figure it is waste of time but called again and this time a young lady answered. She said marineland would replace the tank and stand at no cost to me. She also offered to pay for lost fish and replacement sand bed if I got her a quote from All Fish Emporium.
Moral of the story: Marineland has IMO excellent customer service and All Fish is not the miserable company that some people make it out to be.
Working in Garage and heard loud pop and sound of water spraying. Come in house and the 150 is cracked from the bottom corner to the top and water is spraying out. Long story short saved most of the live stock and was able to coral the water with a crap load of towels so minimal damage to house (tile floors are a big plus).
Frustrated trying to decide if it was a sign to leave the hobby. Called around to local LFS and told them my story and each of them offered to sell me another tank for around $800. Well that clinched it, time to sell it all as I was just depressed. Did a little googling and found out the tank has a lifetime warranty, now I am expecting nothing but a run around and no satisifcation at all.
Got up this morning and called All Fish Emporium and talked to the Manager 'tony'. He was fantastic he looked up my purchase from 2+ years ago and emailed me the reciept, but then said to call Marineland (here we go with the run around) and then to call him back after I talk to them. So I take some pictures and send an email to unitedpetgroup and called them but no answer so I left message (run around is happening full speed). Figure it is waste of time but called again and this time a young lady answered. She said marineland would replace the tank and stand at no cost to me. She also offered to pay for lost fish and replacement sand bed if I got her a quote from All Fish Emporium.
Moral of the story: Marineland has IMO excellent customer service and All Fish is not the miserable company that some people make it out to be.
