PaxRoma
New member
I placed a dry good order with DFS and paid for the standard shipping. According to the DFS website standard shipping is standard ground. I know from past experience that ground delivery to my place from Wisconsin is 3-4 days either UPS or Fedex. After the item were shipped, I was informed that part of my order is shipped via Fedex Ground which will come after 3 days but the more important part of the order is shipped via Fedex 'SmartPost'. When I look up on Fedex website I found out that this 'SmartPost' is actually regular mail and will take 7 days.
I called and asked about this, they said standard ground shipping includes: "Fedex Ground..and Fedex Smartpost". I complained about the big discrepancy (Fedex Ground take 3 days, Fedex Smartpost take 7 days) and was told that 7 days is still within their acceptable standard shipping policy for ground.
The issue remained unresolved and they never seem to understand my point of view that there is a big difference between 3 and 7 days.
All in all, I am disappointed at DFS dry good service, I feel that DFS saved a few bucks on shipping at the expense of customer expectation.
just my two cents..
I called and asked about this, they said standard ground shipping includes: "Fedex Ground..and Fedex Smartpost". I complained about the big discrepancy (Fedex Ground take 3 days, Fedex Smartpost take 7 days) and was told that 7 days is still within their acceptable standard shipping policy for ground.
The issue remained unresolved and they never seem to understand my point of view that there is a big difference between 3 and 7 days.
All in all, I am disappointed at DFS dry good service, I feel that DFS saved a few bucks on shipping at the expense of customer expectation.
just my two cents..
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