You need to contact the seller and they should return it depending on age you can't go to the manufacturer direct they won't help you
As for being crap I have three of them plus a return and my tank looks great haven't had any problems cheap does not equal junk as expensive does not equal quality
Hope this helps
I have a similar issue. I use the RKE and DCI interface to control my WP25. It did stop working recently. I did soak it in vinegar and ran it in a bucket continuously. It ran fine. Then I put back in my tank and *** it made 2 pulses and stopped. I stuck something in to move the propeller and it did a few cycles and stopped again. I think the magnet in the pump got weak?? Well i changed my controller to very the speed "else" mode rather than shut it off and on as a wavemaker. So far so good.
I bought two wp25 and a twin controller 6 months ago for 135 dollars and they are running great. Not knowing what to expect I can still purchase 3 more replacement wp25s (pump only) before I spend as much as I would have on 1 mp10. Also I love that I can point them in almost any direction. I really think they are not an apple to apples comparison two different products that happen to accomplish the same task of moving water. If I can get 2 years out of my original purchase I will be extremely satisfied with the value of the jebao
I would start by cleaning them. There are videos on youtube on how to clean them. The screens come off with a twist then you can pull the impeller out to scrub it well.
Mine have been running (with an APEX Jebao adapter) for 3.5 months. I first cleaned them in late February, and I'm planning to clean them every 2 months from now on as well.
I had 2 wp25's one lasted two years the other is now in my quarantine tank and still chugging along. I now have 2 rw-15's in my DT. If you want a better pump from jebao you should look at the RW line. They have much better build quality than the WP series. when you get down to it though 50$ for two years of non stop service is pretty good in my book.
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