Just received this yesterday.
24 hours later the dry side fell off (thank gosh I was hanging the wire) and the wet side wouldn't turn/spin by hand, hard as a rock.
I just took the wet side apart following their utube video instructions and here is what I found - looks nothing like the video and you can clearly see some broken pieces. So frustrating to spend all this money and have it last 24 hours. This is also using the correct sleeve for up to a 3/4" glass, I suspect the thin sleeve which is rated for 1" would cause too much friction with the impeller and create unnecessary heat in the water but even then I would not expect it to do any such damage, but that's just a guess.
I'll have to call them on Monday.
I can't seem to catch a break with their products.
24 hours later the dry side fell off (thank gosh I was hanging the wire) and the wet side wouldn't turn/spin by hand, hard as a rock.
I just took the wet side apart following their utube video instructions and here is what I found - looks nothing like the video and you can clearly see some broken pieces. So frustrating to spend all this money and have it last 24 hours. This is also using the correct sleeve for up to a 3/4" glass, I suspect the thin sleeve which is rated for 1" would cause too much friction with the impeller and create unnecessary heat in the water but even then I would not expect it to do any such damage, but that's just a guess.
I'll have to call them on Monday.
I can't seem to catch a break with their products.