melev
Well-known member
Hey Marine Depot,
I bought a Mag 9.5 from you on Jan 31, 2003 that I installed on 2/06/03 in my sump. Tonight, at 3am, I heard a very strange noise, and it was the pump. I removed the prefilter screen to feel if something was in the way, and worried the suction might hurt my finger. However, at that point, the pump ceased to run.
I just cleaned the pump 3 weeks ago, and everything is like-new condition. It smells like burnt electronics, and I pulled it apart to see if there was anything obvious where the impellar is located, but it looks perfect like the day I put it in. I plugged it into several recepticals, but there is no reaction, not even an attempt to spin.
I noticed that my tank temperature had risen to 81.5 (at night?) so the pump seems to have overheated and heated the water in my sump, which heated my tank as well. I see in my paperwork from the pump that the unit is warranteed for 1 year for impellar and moving parts, and 3 years for the pump.
What do I do now? Do I really have to pay to ship this broken brick to you? :lol: How quickly can you send out a new one to me? For now, I pulled the Mag12 off my protein skimmer to keep my circulation going, but I'd like to put it back so I can resume skimming as soon as possible, and install a new Mag 9.5 as my return pump.
I have the Account Number, Quotation number, PO #, so just let me know what you need to verify my purchase, please.
Marc Levenson
Ft Worth, Tx
I bought a Mag 9.5 from you on Jan 31, 2003 that I installed on 2/06/03 in my sump. Tonight, at 3am, I heard a very strange noise, and it was the pump. I removed the prefilter screen to feel if something was in the way, and worried the suction might hurt my finger. However, at that point, the pump ceased to run.
I just cleaned the pump 3 weeks ago, and everything is like-new condition. It smells like burnt electronics, and I pulled it apart to see if there was anything obvious where the impellar is located, but it looks perfect like the day I put it in. I plugged it into several recepticals, but there is no reaction, not even an attempt to spin.
I noticed that my tank temperature had risen to 81.5 (at night?) so the pump seems to have overheated and heated the water in my sump, which heated my tank as well. I see in my paperwork from the pump that the unit is warranteed for 1 year for impellar and moving parts, and 3 years for the pump.
What do I do now? Do I really have to pay to ship this broken brick to you? :lol: How quickly can you send out a new one to me? For now, I pulled the Mag12 off my protein skimmer to keep my circulation going, but I'd like to put it back so I can resume skimming as soon as possible, and install a new Mag 9.5 as my return pump.
I have the Account Number, Quotation number, PO #, so just let me know what you need to verify my purchase, please.
Marc Levenson
Ft Worth, Tx
