Give me a couple days and I'll be able to get you one of the Hyperion S over my tank. My fixture should ship today or tomorrow.
Wow. Now I'm mad. I paid in full ($1,349) on October 8th and just received my lights on Friday. Unfortunately, they forgot to include the mounting rails so I can't do anything with them.
So it took 45 days to get them and now they go on sale. I wouldn't be complaining if they had been delivered a month and a half ago, but just getting them Friday when they go on sale isn't cool.
So far this isn't turning out to be a good transaction.
The lights look nice except for the power cords being the European model with a huge adapter attached to the end. They come off at a weird angle, blocking other outlets and are the size of a Volkswagen Bug. I'm going to have to replace them with something. I really don't understand why they wouldn't send US plugs. It's not like I spent $1400 on them or something.
Hopefully this entire ordeal gets better once I get them up and running.
Spyder, thank you so much for the feedback. I was also considering Pac Sun but not any more.
That wasn't my intention. The light looks very well built and I'm excited to get them installed and up and running. I'm not trying to sway anyone's decision (yet), only to provide honest feedback. I know the fixtures aren't as common in the US as the other manufacturers, so I'm trying to be as objective as possible.
I'll see what they say about this and that will give me an indication of their customer support.
On paper though, I think their fixtures are the best on the market, at least in my opinion with my limited knowledge.
I understand, please don't take it that way. Your reply just added to my already formed opinions.
I understand, please don't take it that way. Your reply just added to my already formed opinions.
It's sort of comical that they wouldn't ship an American power plug. And that they forgot the mounts.
My primary concern is if it takes that long to get a new set and that's what you get (wrong cord, missing mount) imagine what the service experience will be like.
I am going to go with ai hydra 52. Plenty of support, comes in modular sizes (not one big unit), better control with the director, American power cord.
I was thinking of gettin the fixture also but there are so little reviews on them here in the US it's just hard to pull the trigger. It's not like Kessil,Ai ect... All the major brands easy to get a review on them!
Plus the cord would **** me off for that kind of money they should had checked the list twice before sending out with out spyder.
It reviews/product that make a company into what they.
Problem solved. I received an email from Yorgos, the US Pacific Sun representative, and he addressed all my concerns. He was very apologetic and explained what happened with my shipment.
There was nothing he could do about the 2 week customs delay and there is obviously no way that he had any control over that at all. He indicated that they do ship US power supply cables out with all their fixtures, but apparently were waiting for their order of power supply cables. One of his employees knew that I had been waiting so long for my fixture and in an attempt to get me the fixture as soon as possible, he sent them out with temporary adapters. They were going to ship me some when they arrived, but apparently he forgot to send me an email regarding that aspect.
He offered to pay me for cords if I had already purchased them or ship me some as soon as his delivery arrived.
Yorgos apologized multiple times for the missing tank mounts and indicated that there was no excuse for them not being included. Problem solved in my book. I'm a huge fan of communication, and am a very understanding person if you do the right thing when problems arise.
In my book, all my concerns have been addressed and things have been set straight. People make mistakes and things happen. Pacific Sun stepped up on a Sunday night, wrote me a lengthy email apologizing for the issues and did everything in their power to make things right. I'm satisfied.
To those of you that reversed your decision, I would like you to reconsider. One thing I didn't talk about was their pre-sale customer service. Prior to the sale, I had been talking with Yorgos about a fixture recommendation through email and over the phone. I went back through my email and had apparently exchanged 27 emails and 2 phone calls. That is a good bit of time to spend with someone that hasn't even ordered anything yet.
Anyway, for all those reading this, Pacific Sun has done the right thing in my book and has addressed all my concerns to my satisfaction. I am happy now and look forward to using my fixture. The fish are excited too because they get a new light for their house. Stay tuned for the fixture review.
Problem solved. I received an email from Yorgos, the US Pacific Sun representative, and he addressed all my concerns. He was very apologetic and explained what happened with my shipment.
There was nothing he could do about the 2 week customs delay and there is obviously no way that he had any control over that at all. He indicated that they do ship US power supply cables out with all their fixtures, but apparently were waiting for their order of power supply cables. One of his employees knew that I had been waiting so long for my fixture and in an attempt to get me the fixture as soon as possible, he sent them out with temporary adapters. They were going to ship me some when they arrived, but apparently he forgot to send me an email regarding that aspect.
He offered to pay me for cords if I had already purchased them or ship me some as soon as his delivery arrived.
Yorgos apologized multiple times for the missing tank mounts and indicated that there was no excuse for them not being included. Problem solved in my book. I'm a huge fan of communication, and am a very understanding person if you do the right thing when problems arise.
In my book, all my concerns have been addressed and things have been set straight. People make mistakes and things happen. Pacific Sun stepped up on a Sunday night, wrote me a lengthy email apologizing for the issues and did everything in their power to make things right. I'm satisfied.
To those of you that reversed your decision, I would like you to reconsider. One thing I didn't talk about was their pre-sale customer service. Prior to the sale, I had been talking with Yorgos about a fixture recommendation through email and over the phone. I went back through my email and had apparently exchanged 27 emails and 2 phone calls. That is a good bit of time to spend with someone that hasn't even ordered anything yet.
Anyway, for all those reading this, Pacific Sun has done the right thing in my book and has addressed all my concerns to my satisfaction. I am happy now and look forward to using my fixture. The fish are excited too because they get a new light for their house. Stay tuned for the fixture review.