Problem w/150w MH Lighting Fixture

[Reef-Emperor]

Hello,

I have recieved a Sunpod 20" 150 watt MH lighting fixture and a 24 gallon Aquapod from your company about 2 to 3 weeks ago.

Since then the aquarium and lighting have been working correctly and are currently in full use. However a few days ago the lighting fixture has encountered a problem, because the fan has been not working correctly (sometimes not starting, different running speeds...etc). At first I thought it was just a simple fan problem, so I decided to replaced the old fan with a new fan (same fan just new), but after a few days later, this seems not to be a permanent fix. So I'm to the conclusion it is a lemon of a unit.

Also, just to mention I have not been satistifed with this fixture from day one, because of other issues that I had to fix that I shouldn't have had to. (like re-shaping the reflector plate, fan problem, modifying the feet to fit...etc) Not really big problems (excluding the fan), but even the little problems/issues start to add up.

In the end, it's not favorable to send anything back simply because everything inside of the tank is depending on the equipment and I really don't know what I should do at this point in time.

Do you have any suggestions on what I should do to reslove this problem?


Thanks Much!

 

[dfs/la2]

Reef-Emperor,

Thank you for your post. We apologize you are not satisfied with your SunPod Metal Halide Light Fixture. We strive to provide the best customer service available. If you could please contact our Customer Service department with your order information we would be more than happy to assist you in any way you feel necessary. You may contact us at 1-800-562-7169 or via e-mail at customerservice@liveaquaria.com. Again, we apologize for any inconvenience this may have caused you.


Jessica H.
LiveAquaria
Drs. Foster & Smith

 

[Reef-Emperor]

Thanks Jessica,

I'm at work right now, would it be alright if I just PM'ed you or someone else with my order information later today or tomorrow? Because it will get tiring to keep explaining this whole matter over and over again.


Thanks again!

 

[dfs/la2]

Reef-Emperor,

You may PM us at any time and we would be more than happy to assist you with your concerns.


Jessica H.
LiveAquaria
Drs. Foster & Smith

 

[kg4izw]

I just got my Sunpod 150W HQI last week and already have a burned out bulb. I am however dealing with the manufacturer, Current USA. They have been great so far. They answered my email really fast and I have a new bulb on the way. I wonder if others are having problems with this lighting.