That does not make any sense. We bought and spent money at brs. I expect at least a exchange on the bad color module if no reset is possible. I would like to hear from anyone at Vertex about our problem.
In my recent experience, Proline Aquatics does seem to be the "go to person" for issues in the US. You could also facebook message vertex...yet they may direct you to Proline. I personally received quick responses and a solution, but mine was a software issue.
Last edited: