Please explain to me anywhere in OP's post where he claims they should recall the 1st and 2nd gen units. I'm glad you're sure they apologized because OP didn't mention it and I think that was mostly his point.
Did you have a battery backup plugged into that jack that is burnt up?
Put a smoke alarm in your stand.
No matter who wants to talk about "cheap Chinese crap", everything electrical has the ability to catastrophically fail.
Was this plugged into a GFCI receptacle?
Glad everyone is safe.
Smoke detectors in the stand or where ever your equipement is is a great thing to do.
With this fault a GFCI probably wouldn't have tripped. A CAFCI would have. I highly recommend CAFCI/GFCI combo at the breaker, at the outlet, or combination between them (i.e. CAFCI breaker/GFCI receptacle).
GFCI will help protect you
CAFCI will help protect your house
Surge Protector will help protect your equipment.
In my experience some smoke detectors can't handle humidity. My home was built with direct wired detectors and when my kids take showers without the exhaust fan on (grrr) they go off because of the humidity.
Thank you for the kind words.
Good idea to install smoke detector right in my stand. I will definitely look into the NEST wifi smoke detectors, will hopefully give my wife some assurance things will be more safe.
To answer your questions I had it plugged into my Apex energy bar and my energy bar was plugged into a GFCI Outlet about 10 feet away which never tripped.
I didn't have anything plugged into the backup battery port. I have a standby generator connected to the house for when the power goes out.
I did hear back from Ecotech through their support desk after I rated their first reply negative. They wrote back saying the damage was caused by water. Which is impossible because of where I had it mounted, I'll have to take a photo. I believe they jump the gun on this blaming water so their not responsible if everyone's houses started burning down from their older mp40w. At least its known now that they know about the problem and chose do nothing about it.
I think legally Echotech would have to use or not use certain language when it comes to things like this. I wouldn't take it personally. They did offer to repair it. I would take them up on that. Who knows, maybe they will discount a new driver for you if they can not repair it.
why are you guys even arguing about this. Do you work for ecotech? Do you own their stock?
Have some compassion, this guy could have lost everything including his family.
If some people had any compassion they would send their sympathy and that's it, not argue...
Sorry to hear that.
Glad that everything is fine with you and your family members. Thanks God!
When you did a last update for the mp40w? Probably that was a reason for controller's burning.
This thread just reminded me to put a smoke detector and alarm in the fish room.
Thanks for posting it up.