<a href=showthread.php?s=&postid=11488928#post11488928 target=_blank>Originally posted</a> by Mr. Ugly
If their QA was any good, they should have been able to figure out the problem at the first hint of trouble, let alone prevent it from happening in the first place.
DFS has been a class act all along through this. They're going to be the first company I point to as an example of good customer service.
As far as the manufacturer... I don't know if I'm interested in having them ship me more buckets of bad salt.
"I may be in the minority, but when did it become my job to pay for shipping back to the MFG so they can test a product that should have been tested prior to being shipped to the distributors?
I feel the they should be here on the boards like Drs Foster Smith is and letting us know what they are going to do for us. Not saying well we need to know what hydrometer you are using. And what test kits.
First I use a refractometer and I have used many test kits to confirm the same results.
I think if you can provide them with a receipt they should ship you a replacement."
You guys crack me up
Aquarium Systems has been one of the most supportive and consistent companies in this industry for 35plus years. The reason they are not on this board is that they do not sell products to us. They sell products to companies like DFS, who sell to us. They (DFS, TFP, etc) are the ones who deal with the consumer. There are only a handful of large manufacturers out there who frequent these boards, and they are the exception, Let's face it, it is a no win situation for any manufacturer to post here on a regular basis. I expect that ASI has spoken with their customers and struck some sort of agreement. You don't think those free replacement buckets that DFS is sending people are coming out of their pocket, do you? :rolleye1:
As for mailing salt back, I spoke to this Gershwin fellow and he said he would replace salt for anyone who mails him a sample. Apparently they are asking for people to mail a small quantity back to help them determine the extent of the issue, if any. FWIW, he also mentioned that he had received salt from two people already, one of whom apparently had a refractometer out of calibration. This was causing his SG to read 1.026 when it was actually 1.021. As I have said before, I have dealt with this company for a long time and have the utmost faith in them.
As for their QA, I find your comments amusing Mr Ugly. If you think the QA at ASI is bad, please let us know what you find when you switch salts
As I mentioned in an earlier post, there is only one other salt that has near the QA procedures as ASI and that is Tropic Marin, which is considerably more expensive. Do some searches in this and the SPS forum for salt mixes and read the stories about complete tank wipe outs, massive RTN events, and huge algae outbreaks and then let me know what you think
