whiteshark
New member
So Thursday I came home and my Apex Classic display module is blank with just a backlight. I searched and found that this isn't all that uncommon. I attempted to update the display module firmware, but turns out I'm disconnected from Fusion despite being hard wired to the home modem. So I tried to access the classic dashboard. The connection keeps timing out. I downloaded the Apex Utility to do a total system firmware update knowing it needs one. The Apex Utility detects the Apex, but can't communicate with it.
I emailed Neptune on Thursday, got the confirmation email, but never got a response. I'm nervous because I can't access the controller in any way. Does anyone have any insight? I'd prefer to troubleshoot this as opposed to buying an entire new Apex, but I've exhausted my options and don't want to leave this in a state where I can't access my controller.
Thanks!
I emailed Neptune on Thursday, got the confirmation email, but never got a response. I'm nervous because I can't access the controller in any way. Does anyone have any insight? I'd prefer to troubleshoot this as opposed to buying an entire new Apex, but I've exhausted my options and don't want to leave this in a state where I can't access my controller.
Thanks!
