ATI Sunpower problem

[ellasae]

Can any one offer some advice?
I have an 8x80w dimmable sun power unit.
Today I changed the controller for a new one as the old one wouldn't retain its memory
Being a building contractor I know my way around wiring however , I swapped over one wire at a time to ensure that all the connections were identical as well as taking photos just to be certain.
I set the time date etc. and switched to manual mode
The 2 bulb circuit works perfectly but the 6 bulb stays on about 10 %
Whatever I do with the timer or the reset or pushing the outer buttons it stays the same
I ran the diagnostic setting and the bulbs remain on.
I refitted the old controller and the bulbs remain on
I'm now stumped.
Any help would be much appreciated

 

[heritage]

Double check your program settings, I had the same problem.
Have you tried turning them on in manual mode?

 

[heritage]

Never mind I saw that you tried that.
Are you able to adjust the percentage up or down on the 2 bulb channel ?

 

[ellasae]

Everything works exactly as it should except the tubes don’t turn off completely when they are supposed to.

 

[heritage]

Ok, I would definitely go in and double check the programming for the light schedule. Make sure there are no settings left in the on position when the lights are suppose to be off. This will definitely cause the problem you describe.

 

[ellasae]

Ok, I would definitely go in and double check the programming for the light schedule. Make sure there are no settings left in the on position when the lights are suppose to be off. This will definitely cause the problem you describe.

All the settings are correct , to be sure I reset them all again but no change.

The UK distributor is shut for a week, I've had no reply from raising a ticket with ATI aquaristik and despite asking for any help on various forums yours is the only reply I've had , so I thank you for that.

The moral of this appears to be ATI aren't interested once they've had your money. Yes my light is outside the warranty period , but some form of after sales help isn't too much to ask for is it ?

 

[heritage]

Sorry I can't be of any further assistance. I thought for sure it was the issue.
I had the same problem with one of my fixtures. Lights would turn off then for no reason come back on at a low setting. So I went in and made sure to turn off any settings that followed the first off setting. Sure enough it did the trick.

Hopefully they will get back to you soon. Good luck and let us know if you figure it out.

 

[heritage]

Any update ?

 

[ellasae]

ATI America replied to my messages and suggested that it may be a relay gone down.

This weekend i'm going to swap the relays over to see if the problem swaps channels thereby proving the relay is at fault.

In the meantime I've got the unit plugged into a timer so that I haven't got a 6 tube nightlight on all night.

Updates to follow.....

 

[heritage]

Huh... I guess that's a possibility, it failed in the on position. Thanks for the update.

 

[ellasae]

An update on this , I swapped the relays over and the problem swapped channels , proving a faulty relay.
Today I fitted a new relay and the problem has been solved , the one thing that bothers me is why this problem occurred whilst swapping the display unit. I didn’t touch the relays at all but one failed at that exact moment. Very odd....

 

[heritage]

Anything's possible, I spent a lot of years as an auto mechanic and I heard plenty of times, well my car never did this or never did that until you worked on it. But it never had anything to do with the 100,000 plus miles on the car. Lol....Its just a coincidence.