Charlie Davidson
New member
I rececived 4 bangii cardinals, that didn't eat.. they died..
Just now, I get a goby and copperband shipped DOA..
Water temp below 70!!!
Just now, I get a goby and copperband shipped DOA..
Water temp below 70!!!
Bad luck?
- Thread starter Charlie Davidson
- Start date
Charlie Davidson
New member
Copperband was needed "bad" aptisia is has gotten bad..
Found a copperband 2 hour drive-- 4 hr of my time and gas!!!
I had only good dealing with you all up to recent events..??
Found a copperband 2 hour drive-- 4 hr of my time and gas!!!
I had only good dealing with you all up to recent events..??
dfs/la2
.Registered Member
Charlie Davidson,
We apologize that our feeding suggestions did not work through the additional two-week warranty that was provided on the Cardinalfish. We have placed a credit to your file for these Cardinalfish.
Additionally, we are sorry to hear about the loss of the fish in your recent order. We will be checking into the arrival water temperature of the package with our Aquatics Center. To further assist you with your recent order, we ask that you please call us directly at 1-800-334-3699.
Mike S.
LiveAquaria
Drs. Foster and Smith
We apologize that our feeding suggestions did not work through the additional two-week warranty that was provided on the Cardinalfish. We have placed a credit to your file for these Cardinalfish.
Additionally, we are sorry to hear about the loss of the fish in your recent order. We will be checking into the arrival water temperature of the package with our Aquatics Center. To further assist you with your recent order, we ask that you please call us directly at 1-800-334-3699.
Mike S.
LiveAquaria
Drs. Foster and Smith
Charlie Davidson
New member
Mad,,, I will call , just not now!
Temps overnight reached 65 here, did that cause lower temps- on the plane?
Temps overnight reached 65 here, did that cause lower temps- on the plane?
Charlie Davidson
New member
Charlie Davidson
New member
I understand about the Bangii...
This was ????
While Typing this-- I recievied full credit for items ..
:mixed:
This was ????
While Typing this-- I recievied full credit for items ..
:mixed:
DFS/LA1
.Registered Member
Charlie Davidson,
I would like to apologize for the problems with your recent orders. This is not the type of service we provide to our customers and I am sorry for your losses. We will be investigating the water temperature with our aquatics facility as this temperature was too cold. We have responded to your e-mail inquiry as well and please let us know, either by phone, PM, or e-mail, if you would like to discuss this further.
Sincerely,
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
I would like to apologize for the problems with your recent orders. This is not the type of service we provide to our customers and I am sorry for your losses. We will be investigating the water temperature with our aquatics facility as this temperature was too cold. We have responded to your e-mail inquiry as well and please let us know, either by phone, PM, or e-mail, if you would like to discuss this further.
Sincerely,
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
