Best friggen customer service!

[necessary_evil]

Disclaimer: I have a couple of EcoTech products Vortech and Radion so I'm a slight fanboy.

That being said the Radion I have is a gen 1. Purchased I dunno when gen 1's were around. I did purchase a brand new gen 3 puck upgrade kit. But thats all I've ever purchased directly though Eco Tech. Despite that they still back their products for end users.

The TLR
The fan on my few year old purchased used Radion had a couple of blades break sort of out of nowhere the other day. Called Eco Tech explained that I had an older unit and that I couldn't find replacement parts. Not but 3 days later do I receive a brand new fan free of charge they didn't even charge shipping.


This kind of customer service is exactly what will make me buy a new wisper drive even though my regular MP10 is still working just find, and what will make me recommend their products without hesitation to others.
A+!

 

[Joeb1983]

Figured I'd share as well.

I tried ordering a mp10 rubber spacer online, but could not complete checkout process due to my work computers security settings.

So, I gave them a call to place the order.

All JR asked for was my name and shipping address.

I just received an email saying there is a spacer on the way and that I will receive a tracking number shortly.

It may "only" be a $5 part, but that was really awesome of them along w/ shipping to boot. (pretty rare these days)

Thanks a lot guys!

Meant a lot and will not be forgotten.




Regards,

Joe

 

[NATCAP_Reefer]

These guy a second to none when it comes to CS

 

[Jhutto]

Had an issue with one part of the wet side and they helped me with new parts very quickly. Top notch people and service.