bright color fiji Acropora packs

R

richmondzeo

New member
I am interested in purchasing seven of these packs if available. I am planning on hosting a club meet and would like to acclimate these corals to a zeo tank for a few months before hosting. I would want them to acclimate to a low nutrient tank, and work on their coloration. i have talked to a just about fourteen club members and they are interested in doing a blind raffle for the corals. They would be numbered and numbers would be drawn out of a box. I would like to know if you could provide seven of these packs and do your best(al most guarantee) that they are very varied. We all expressed the concern that what we would not want is a bunch of repeats. We do a lot of fragging and trading so variety would be ideal. What do you think, could you help me?
thank you in advance
Alex Kasathsko
 
Alex,

Thank you for your patience while we checked into this for you. We have received your order and your request. We would like to speak to you about your order. We feel that there may be other packs that will give you better variety. We would appreciate it if you could please call us at 1-800-334-3699 and please ask for Technical Support. We look forward to hearing from you soon. We hope that your raffle and club meeting are a great success!

Felicia
LiveAquaria
Drs. Foster & Smith
 
order a2606571-1 and-2

order a2606571-1 and-2

I must say that i am very pleased with the order. The corals came in two boxes and they came triple bagged. I did notice that there were two bags that were peirced due to the corals moving around. It took me all of three hours to acclimate the corals into my two systems. Great selection....great colors...great sizes. I must say i was slightly nervous about the order and am very pleased i took the plunge with LIveAquaria. You have a customer for life. Keep up the good work. Love the new website by the way. I will keep you informed about the two corals in the pierced bags.
Alex
 
Alex,

Thank you for your comments. We are glad to hear that you are satisfied with your order, and hope that the new additions thrive in your aquarium setup. If we can be of further assistance, please feel free to let us know.

Mike S.
LiveAquaria
Drs. Foster and Smith
 
sad day

sad day

Today i woke up to find the two acros that pierced the bag had withered away over night. Nothing but skeleton two thirds the way down the colony..:confused: im thinking they might have pierced the bag early on and must have been exposed to some shaking while in the hands of FED EX. I dont know i am puzzled. All of the other corals seem fine. I will try to take some pictures...
Alex
 
Richmondzeo,

Thank you for contacting us regarding the frag packs. We are so sorry to hear the two didn’t come back. You are correct unfortunately; it is possible the corals got some air since they popped the bags. We placed a credit on your account for these two corals. You may use this credit on your next purchase of any live aquatic specimen or pet supplies. Should you prefer this credit to be applied to your credit card or if you would like to contact us to discuss your credit, please call or email us at your earliest convenience.

We sincerely apologize for any inconvenience. We strive for 100% customer satisfaction. If you have any further questions please feel free to contact us and we would be happy to help.

Stacie R
Technical Support
Live Aquaria
 
Well i must say that unfortunately the total tally seems to be four acro's. I would like to know if I place an order in the next month could four equally same specimens be added to my order. As you can read up top I am in need of the 21 colonies for a future club event. I hope this can be done. Just so you know it will be an order of fish.
Thank you
Alex
 
Richmondzeo,

Thank you for your post. We are sorry to hear about the additional losses from your packs. A credit has been added to your file for the other two specimens, which you may use towards a new order at your convenience. We can certainly attempt to send a similar variance to what was originally received; however we are unable to specifically guarantee this due to changing availability of specimens. Please contact us at your earliest convenience to let us know how you wish to proceed with this matter.

Mike S.
LiveAquaria
Drs. Foster and Smith
 
Mike S, i lost three more colonies....??
water parameters were checked at LFS.
all under 3-400 watt reeflux 12k
i even checked the ro/di water in the LFS
please advise...
i was thinking changing carbon and skimming wetter?
Alex
 
Richmondzeo,

We apologize that you have been continuing to experience losses from your order. We have placed another credit for one of the packs. To help further troubleshoot your aquarium system, we ask that you please PM us with your aquarium size and current testing results. Again, we sincerely apologize for any inconvenience.

Mike S.
LiveAquaria
Drs. Foster and Smith
 
Mike, i was wondering if i could place another order and have these credited corals be shipped with a few new ones..please advise as to how to do this..
thank you
Alex
 
Alex,

You are able to place your order containing the replacement corals and any additional items you would like to receive on the same order. If the additional specimens being added to your order ship from the same holding facility there will be no additional shipping and handling charges. When placing your next order over the phone, you may redeem your credit by simply notifying the agent that you would like to apply it to your order. If you are placing the order on the Internet, please put a comment in the "Notes For This Order" box at the end of the ordering process stating that you have a credit on file that you would like applied to your order.

Please contact us if you have further questions or concerns.

Joyce F.
LiveAquaria
Drs. Foster & Smith
 
cash in my credit

cash in my credit

Good afternoon.

I would like to cash in my credit for what i beieve is 7 brightcolor fiji acropora's. I would like to know if you have them in stock? Would it be possible to ship them this Monday August 4th to be delivered Tuesday August 5th? I can be reached at 804-677-5057. Thank you for having the best customer service in the industry.

Alex
 
Alex,

We currently have the Bright Color Fiji Acropora Pack available for purchase at this time. You are able to use the credit from your previous order toward your next order of the Bright Color Fiji Acropora Pack. If your order is placed anytime before Monday, August 4th 9:30am CST and the specimens are available to be shipped, your order will be able to be shipped Monday, August 4th for delivery Tuesday, August 5th. To have the order shipped on a specific day you will need to add a comment in the "Notes For This Order" box at the end of the ordering process stating the date you would like your order shipped and that you would like to have your credit applied to the order.

If we can be of further assistance please contact us.

Joyce F.
LiveAquaria
Drs. Foster & Smith
 
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