Can Apex affect a router?

[jlylec]

I have a strange situation. Before installing my Apex I was getting speeds of around 15MBPS down and 5MBPS up from my ISP (Comcast). I had a pretty normal home network setup. Modem, router, switch, hard wired DirecTV boxes, and a couple macbooks. To set up the Apex I followed the instructions to a T and got the DynDNS account, did the port forwarding, etc. Everything worked perfectly. A couple days later I added a Foscam IP camera to the mix. It used the same DynDNS account for outside viewing and worked flawlessly at home, but I could never access it from outside. Additionally my internet slowed to a crawl. At first I chalked it up to the camera and took it offline. No better. Than I figured all of the resetting and dicking around killed the modem and/or router so I replaced them both. For half a day everything was great again. Now I'm back to .35MBPS down and 6MPBS up...weird. I had Comcast come out on Friday and they checked everything. Brand new house...all wires are perfect...everything's great. Connected to the modem direct my speed isn't what it used to be but is still 10-12MBPS down. As soon as the router is introduced the speed is gone. I reset the router. Disabled security. Everything. I've disconnected the Apex from the network and it makes no difference. The camera has been out of the equation for a couple weeks now. The Apex always works flawlessly at home over the network even when the internet is sub-dial-up speeds. So the router is working...routing signals...just not internet.

Any ideas on what could possibly be causing this? Any ideas to fix?

 

[asonitez]

Comcast has something called burst speed that will make the first parts of a download go incredibly fast but a longer sustained download will eventually slow to your rated speeds/speeds available. The idea i that the majority of downloads are less than a few megs make them go REALLY FAST and to the average consumer they won't know the difference.

I have always been the type of person to make sure that my internal LAN speed is fast and robust.


#1 - check and make sure that your cable modem is good that the firmware is updated and that it has a solid sustainable connection to the internet.

#2 - Make sure that the devices on your Local Area network (everything connected to the switch) are not running TORRENTS - Transferring MASSIVE FILES - openly maintaining a connection network shared files or devices - or making use of a network attached storage device.

#3 - If your APEX is wired wirelessly use 2.4ghz frequency. If TV's connect to your local network wirelessly you might benefit from getting a router capable of dual band 2.4ghz and 5ghz and set all your streaming devices to use the 5ghz band and your wired devices leave on the 2.4ghz band

#4 - Increase the transmit power for wireless devices, change the wireless channel for wireless devices, turn on/turn off QOS (Quality of Service - which assigns priority to some devices over others)

#5 - Turnoff/Turn ON encryption to see if speeds increase.

#6 - run netstat on your PC's connected to the network to make sure you don't have a virus or something eating up/transferring large files to the internet

#7 - turn off wired connections to devices and try them 1 by 1 plugging in each device 1 by 1.

#8 - turn OFF DHCP and manually assign each PC a dedicated IP.

#9 - check if your router has firmware available

#10 - If your router is capable of 1gb network speeds make sure your SWITCh is capable of 1gb Network speeds to reduce any chance of throttling.

#11 - make sure there are not any kinks in your network cabling and that your network cabling isnt exposed to the elements (extreme heat/cold)



#12 - Realize that comcast is constantly rolling out new services and adding people to the network in your neighborhood. Subscribing to a higher service would make comcast responsible for providing at least the BASE speeds you pay for and will probably cause them to come out and assess the amount of ppl that are currently using your service hub.


GL.


bottom line - the apex is a device that gets low level instructions and runs a smal lwebserver (i think linux) that displays graphs etc. I highly doubt it has any thing to do with your network speeds considering i think it only transmits a few KB to retrieve updates from the breakout box and unit.