The poor guy from California that was visiting was just asking a simple question as I can imagine doing if I was in his area. I think we looked rather childish as a group and he ended up being more helpful and objective for us than we were for him.
Yah, this is accurate, I agree. Unfortuneatly, not all of us have been treated fairly as valued customers by these stores and remain bitter. Some of these stores lack integrity, are dishonest, and have inconsistent practices, like not keeping the doors open for business during business hours. I can share several experiences that would drop your jaws about dishonesty. And I know of several others who have had similar experiences as well. Despite these experiences they keep shopping at these stores! HOW IS THIS POSSIBLE? It's because we lack better options.
There was only one store I have been to in Tucson that ran a legitimate shop, Aquatic Oasis. . . I miss you Zach.
Sometimes I wonder how these shops can stay in business with these standards. IMO, these stores do not earn the business they get. They get it because there are no other options for shopping in Tucson. This is why I have chosen and encourage others to frequent the stores in Phoenix. I feel welcome there and they run legitamate, honest businesses. For those who have not been to those stores, try em out and I think you will see the difference in price, quality, and professionalism.
I also believe that part of us being a group is the freedom to voice our opinions and experiences, whether positive or negative, about these shops without the fear of them becoming upset or retaliatory. It is through this avenue that we can express our interests in what a shop should offer. Smart and successful businesses have the ability to know what customers want and they find a way to meet those demands.
How many local stores have suggestion boxes? None that I know of. These stores are not interested in knowing what the customers want, they just sense our needs and make changes based on those perceptions. This is why they are failing.
Open the ears! Many customers are not happy. More reason why hobbyist activities (frag/club events and this forum) should have no ties to the LFSs. IMO, these events and this forum are intended for hobbyists, not professionals. If the shops want to have a forum for there customers, then they should create a website and build a forum for those customers, like many stores do, like Premium Aquatics.
If you go to the Phonix forum you will find open honest discussions about LFSs without interference from them. People up there argue about what is good and not good about the stores, but these arguments come from the hobbyists, not a defensive store worker/owner. The only pro I know that frequents the Phoenix forum is Skip. However, he consistently avoids any issuses dealing with the store he works at. He lets the customers deal with those issues, and he respects their right to do so. He is on the forum to promote the hobby and not the store, About the Reef, as it should be. Hobbyists should have a place to go to express their opinions. This should be the place.
One last comment, as I l u u u v e to get wordy! The biggest complaint hobbyists have about ATR is their consistently high prices. Low and behold, as of last month they are now lower!!! And they offer special sales and events with even lower prices on occasion. This shop has an ear for the customer. That is what makes it successful and professional.