Connectionmanager broke the light?

[friendlyAlien]

Hi,

so I have one first gen radions and haven't had the need to change anything for a long time. So I suspect my software is at least two years old. I woul dhave to dig to really figure it out.

Anyhow, got this new macbook and installed the latest connection manager. I plugged in the cable and the connection manager couldn't find the light.

Then I tried one of the other lights and of course the connection manager couldn't find it.

On the third however it also didn't find it so I turned on and off power of the light to try that. After I turned off the power the light wouldn't come back on. Instead the little light on top is blinking white.

Disconnecting the USB makes it stop blinking, connecting it again makes it light red for a second and then blink white again.

Now I am kind of stuck ... anyone an idea? I really would give my corals the light back they deserve.

 

[BoxesOfTheSea]

Your first mistake was trying to do this outside of normal business hours as there is no support from Ecotech on weekends and evenings. I haven't touched my light in over a year, either. I want to make some adjustments but I am scared to death to do so. I suspect that you will have to do a firmware upgrade on each of the lights. I don't know how to do that. Maybe someone here can help. I know Eastamherstbias loves the things and is pretty knowledgable about them. As for me, I'm trying to hold out until Fusion is available for the Apex before I do anything with mine.

 

[Ajskennels]

at the very top of your screen on the mac there should be a ecotech sign when the connection manager is open, if its there its running, if not its not running. if running there should be a "x" if a radion is not connected via usb and a check mark if it is. if the connection manager is running and light is connected with usb but there isent a green check mark, then id check to see if the usb cable is good or not

 

[friendlyAlien]

Whow, ajskennels, you were right the cable was bad. Now I can update the firmwards ... I will report back to how that works out.

 

[friendlyAlien]

Right on you guys are my heroes ... updating firmware a few unplug and plug back in and I am back in business. All is good!

Thank you!

 

[Ajskennels]

im glad it worked out

 

[erndog1001]

Your first mistake was trying to do this outside of normal business hours as there is no support from Ecotech on weekends and evenings. I haven't touched my light in over a year, either. I want to make some adjustments but I am scared to death to do so. them. As for me, I'm trying to hold out until Fusion is available for the Apex before I do anything with mine.

Isn't it a complete shame that we have to be like this after we pay a great deal of money for this product!!!

 

[Ajskennels]

i myself don't think its a shame, i know i like to have my nights and weekends to myself, and he got his issue resolved so i dont think he made any mistake, this forum is ment to help after/during business hours or at least thats what its turned into, and even if it wasn't the costumer service they provide during business hours is second to none, that alone is worth part of the premium to me. and apparently Boxesofthesea has been growing coral for over a year without touching his lighting system, thats gotta be worth something
i admit ESL is a little tricky sometimes but it still works even with the BETA stamp still on it

 

[ghostman]

Unfortunately, it's this thinking that leaves ESL in it's sad state. Acceptance to mediocrity doesn't force manufacturers to fix problems. As long as your happy with rebooting, reloading firmware, and not using your ESL on weekends or evenings for fear of losing connections, Ecotech will not put a priority on the issues. How many threads get the same answers to reboot, use a different browser, reload, etc? Would you be happy if you cell phone acted the same way, or would you find a better alternative? The radion light is a thing of beauty, and deserves better. Ecotech's customer service is so good because the problems are well documented, and they have so much practice!!

i myself don't think its a shame, i know i like to have my nights and weekends to myself, and he got his issue resolved so i dont think he made any mistake, this forum is ment to help after/during business hours or at least thats what its turned into, and even if it wasn't the costumer service they provide during business hours is second to none, that alone is worth part of the premium to me. and apparently Boxesofthesea has been growing coral for over a year without touching his lighting system, thats gotta be worth something
i admit ESL is a little tricky sometimes but it still works even with the BETA stamp still on it

 

[friendlyAlien]

Can we not use my thread to discuss whether this is a good or a bad company and technology?

It is fixed - thank you all who helped me.

 

[worm5406]

The bigger issue here is that it was a bad cable.

We do not stop what we are doing in this hobby because of a problem, and call back during normal business hours. My Ritteri does not understand normal business hours.

The cable was fixed and replaced and the OP is back to working. Good troubleshooting and helping each other out. That is what we are here for helping each other out, even if it means flipping the page for someone else or pointing out the fine print.