Alex Y EcoTech
RC Sponsor
Hands-On Aquarium Enthusiast Needed for Brand-New Customer Service Role!
EcoTech Marine is seeking someone who's self-motivated, customer-focused, and has a passion for reef aquariums for our new Customer Service Representative role. This position has been created due to company growth, and presents a great opportunity to showcase your industry passion and your customer interaction skills!
As an EcoTech Marine Customer Service Representative, you'll be responsible for managing customer relationships (interacting with the end users), and may also have some client interaction (interaction with our retail stores). Day-to-day duties include providing superior phone-based customer service, communicating product information with our end users, and directly handling product repairs. This is a hands-on role that contributes directly to problem resolution, product repair, and ongoing customer satisfaction!
Responsibilities:
Core responsibilities include:
Direct interaction with customers either by telephone, e-mail or face to face
Responding promptly to customer inquiries and requests
Educating customers about the EcoTech product line
Performing customer warranty verifications
Processing customer orders and warranty requests
Performing repairs and service of all EcoTech product lines
Detailed recordkeeping and preparation of product failure, issues data, and customer transaction reports for analysis
Communicating and collaborating with internal colleagues and team members as appropriate
Assisting in the creation of warranty videos and contribution to our online knowledge base
About Us:
Based in Allentown, PA, EcoTech Marine has revolutionized the way people think about water movement in reef aquariums. Our technologically superior pumps produce unmatched broad yet gentle flow, while placing the motor outside the tank"”preserving the beauty and enhancing the health of aquarium ecosystems.
The EcoTech leadership team consists of aquarium enthusiasts and engineers with a penchant for challenging the status quo. We have worked tirelessly to improve the "œstate of the art" to enable our customers to have the healthiest, safest and smartest aquarium possible. That's why our products offer a wide variety of easy-to-program modes and have been thoroughly tested and endorsed by marine-biologists"”making it the most versatile and life-like pump on the market.
Qualifications:
Minimum Requirements
High School Degree
Excellent communication skills (both written and verbal)
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Experienced Saltwater Reef Aquarist Preferred
Desired Characteristics
Experience using Epicor Software
Excellent interpersonal skills and ability to listen effectively
Able to think and reason in an analytic fashion
Ability to provide excellent service to various personalities of end users
Strong organization and record keeping skills
Stress tolerance, attention to detail and accuracy
Willing to build a long-term relationship with the customer and the Company
Has empathy for the customer's situation
Has the desire to delight customers, above and beyond the call of duty
Has a "thick skin" and is able to tactfully and proactively handle complaints
To Apply, please click the link: http://ecotechmarine.com/careers/customer-service-rep/
EcoTech Marine is seeking someone who's self-motivated, customer-focused, and has a passion for reef aquariums for our new Customer Service Representative role. This position has been created due to company growth, and presents a great opportunity to showcase your industry passion and your customer interaction skills!
As an EcoTech Marine Customer Service Representative, you'll be responsible for managing customer relationships (interacting with the end users), and may also have some client interaction (interaction with our retail stores). Day-to-day duties include providing superior phone-based customer service, communicating product information with our end users, and directly handling product repairs. This is a hands-on role that contributes directly to problem resolution, product repair, and ongoing customer satisfaction!
Responsibilities:
Core responsibilities include:
Direct interaction with customers either by telephone, e-mail or face to face
Responding promptly to customer inquiries and requests
Educating customers about the EcoTech product line
Performing customer warranty verifications
Processing customer orders and warranty requests
Performing repairs and service of all EcoTech product lines
Detailed recordkeeping and preparation of product failure, issues data, and customer transaction reports for analysis
Communicating and collaborating with internal colleagues and team members as appropriate
Assisting in the creation of warranty videos and contribution to our online knowledge base
About Us:
Based in Allentown, PA, EcoTech Marine has revolutionized the way people think about water movement in reef aquariums. Our technologically superior pumps produce unmatched broad yet gentle flow, while placing the motor outside the tank"”preserving the beauty and enhancing the health of aquarium ecosystems.
The EcoTech leadership team consists of aquarium enthusiasts and engineers with a penchant for challenging the status quo. We have worked tirelessly to improve the "œstate of the art" to enable our customers to have the healthiest, safest and smartest aquarium possible. That's why our products offer a wide variety of easy-to-program modes and have been thoroughly tested and endorsed by marine-biologists"”making it the most versatile and life-like pump on the market.
Qualifications:
Minimum Requirements
High School Degree
Excellent communication skills (both written and verbal)
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Experienced Saltwater Reef Aquarist Preferred
Desired Characteristics
Experience using Epicor Software
Excellent interpersonal skills and ability to listen effectively
Able to think and reason in an analytic fashion
Ability to provide excellent service to various personalities of end users
Strong organization and record keeping skills
Stress tolerance, attention to detail and accuracy
Willing to build a long-term relationship with the customer and the Company
Has empathy for the customer's situation
Has the desire to delight customers, above and beyond the call of duty
Has a "thick skin" and is able to tactfully and proactively handle complaints
To Apply, please click the link: http://ecotechmarine.com/careers/customer-service-rep/
