EcoSmart Live Problem

[ddrueckh]

I updated my connection manager and it shows that it is connected to ecosmart live and to my radion. When I go to ecosmart live it always shows offline. How do I get connected? This is a G3 Radion. Thanks.

 

[EcoTech Support]

I updated my connection manager and it shows that it is connected to ecosmart live and to my radion. When I go to ecosmart live it always shows offline. How do I get connected? This is a G3 Radion. Thanks.

You might want to try uninstalling then reinstalling the Connection Manager. Are you using Windows or Mac? The latest version of Java sometimes causes problems so we can take it one step at a time.

 

[ddrueckh]

I ended up getting my issue resolved. My antivirus software was to blame. Temporarily disabling it resolved my issue. Thanks

 

[abfds001]

I am having similar issues, I run OSX. I can't seem to program my pumps either. they show up in devices but when I went to program aquarium the types of flow option is not available.

 

[Alex Y EcoTech]

I am having similar issues, I run OSX. I can't seem to program my pumps either. they show up in devices but when I went to program aquarium the types of flow option is not available.

That is an issue we will be able to fix remotely. Please call or email in today and we will resolve the problem ASAP.

 

[abfds001]

Thx for the response, I will be home later this eve so I will check on it. I logged in from work an it says I'm offline. However it does show my pump flow selection.

 

[abfds001]

Came home and all seems to be working fine. Thx