If you read the Salifert forum, you will see that Habib is NOT working on a repair. He acknowledged there was a problem several months ago but no one has heard from him since the beginning of October! He is not responding to any posts, his PM box is full, and there is no other way to get a response from Salifert. In my estimation, that is very poor customer service especially since there are alot of customers that are dissatisfied with their test results.
For the price of a Salifert test kit, you should expect more than that. I purchased a Salifert Magnesium kit (since API doesn't make one for Mg) and it came in a Copper kit box with a skimpy white Magnesium sticker on it. (I ordered it online, otherwise I would never would have purchased it in a store because it looked so unprofessional esp. for the price). Just looking at the box, I was very skeptical about using it. I just think that for the price of these kits that a company that so many people respected in the past would handle their packaging with more professionalism.
I like a company, whether American or not, that at least has a contact available. Salifert does not.