hydra 26 HD white lights not working

[reef tank 2.0]

I have 3 AI Hydra 26 HD light fixtures above mt tank. Today, out of the blue, the white lights on one of the fixtures completely went dead. The fixture happens to be the "parent" of the three.
I can control every color manually, except for white. I have unplugged and reset, but it is not fixing the problem.
I have searched this issue, and I am hearing some say they need to buy a $100 board to replace the one that is bad.

Has anyone on here experienced this same thing? I don;t know how long LED lights should last, but I am at 3 years right now. I am not sure if I like that lifespan. Especially at $350 a pop.

Not sure how the anemone, and the coral will respond to ONLY blue lights running, but I don;t know how long it will take for the replacement board to come in. I'd love to change to different fixtures, but I still have two good lights going, not sure if I want an oddball fixture thrown in the mix.

If I had two lights fail, I would definitely think about the Oceanrevive T247 fixtures. I know a number of reefers that have them and love them. I certainly like the manual control, but you only have control of the blues and whites. Guess that isn't a bad thing.

I tried calling AI directly but they were closed. I will try tomorrow and see what they say

 

[FullBoreReefer]

Unfortunately, it happens.

Call AI, they will tell you to send it in for repair, OR if you don’t want to be without a light for awhile tell them you’ll purchase a new light from them so they can ship it out and then you’ll send your old(defective) light back for a prorated refund.

I had to do this for two lights about 8-10mths ago.

 

[reef tank 2.0]

I guess I should have called AI first before asking about what to do.

I just got off the phone with them. Even though my light fixtures are well past their warranty period, they have agreed to replace the fixture free of charge.
I was pleasantly surprised of the outcome.

But they are sending a new one out to me, and just need to send the defective one back. All shipping covered by them.

This makes me happy.

 

[Fourstars]

This helped me decide to go with the AI. Thanks for the update.

 

[reef tank 2.0]

I did have a problem with one of the lights after one year of having it. The light output colors were different from fixture to fixture. Making it very noticeable. They replaced the bad one free of charge. I think I was like 3 weeks past that warranty as well. But they honored it, and one was sent. Same thing, free of charge.

They have definitely taken care of my issues as problems arose. Sure are some expensive lights though.

I would still recommend them.