Incomplete order notice

[Reefmack]

Hi. I placed an order very early this morning - 7-8am EST, and everything was in stock, and I received a later email notification stating that not all of my order could be shipped at this time due to stock not being available. That was upsetting enough, but what upset me most is that I was not told what is not being shipped! I sent an email back soon after the shipment confirmation, but no reply as of tonight. I guess I'll have to wait & see what arrives.

You folks really should at least tell people in the shipment confirmation email what was not able to be shipped at this time. Hopefully it will be back in stock within the 2 weeks in which you will pick up the shipping charge.

Order A2611943

Unfortunately, I see no way to check my order history in the web site?

Thanks,
Terry

 

[dfs/la2]

Terry,

We apologize that your order was not shipped complete and we have sent you a PM with the information of the specimen that could not be shipped to you.

We are currently working on the second phase of the redesign of LiveAquaria and it will include an email of the breakdown of the specimens that are shipped to you and which items are on back order. This phase also includes the option to view your order history from your account. We are proud to be offering this new phase to the redesign to help better serve our customers.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[Reefmack]

Hi Joyce and thanks for the PM. The future redesign will definitely be helpful. By the way, the item that couldn't be shipped was still listed as available on the website this morning - even after reloading the pages. No big deal on the one item not shipping - I just mention it for your information. I still consider Liveaquaria the top online supplier and with the best customer service of anyone.

 

[dfs/la2]

Reefmack,

Thank you for your reply. We are checking with our vendor regarding the availability of the Emerald Crab and will contact you with that information. We apologize for any inconvenience.

Chris C.
Live Aquaria
Drs. Foster and Smith

 

[Reefmack]

Chris - thanks - I called in and substituted for the crab, with a coral, but now may have another issue. I just sent you a PM.

 

[Reefmack]

Thanks again Chris, and all involved. The latest issue was my own confusion (nothing new!)

Terry