Update:
Unbelievable so I call in at 12:30 PST to ensure I speak top someone to finally release the order, and the recording says they are open but no reps are available please leave a message. I did not leave a message, but called back at 12:45 PST, again same thing. I then waited until 1:15 PST and finally got ahold of Mark Martin who asked if he could put me on hold (didn't even tell him anything yet). He then proceeds to put me on hold for 9 minutes 30 seconds (I get it they are busy not a big deal).
When Mark gets back on the phone I politely proceed to explain what I had stated before, I had spoke to someone on Monday about the wrasses although showing in stock were in quarantine until Tuesday (I did not have a problem with this and actually posted above how I respected them for this). The guy I originally spoke to asked if I would be available for delivery Wednesday or should he schedule a different date. I said I would take off work to be here Wednesday for the shipment. He said he would note the account and did indeed do so (as the delivery date was even updated online). However, I then got a call Tuesday at 7:50 PM to call back to reconfirm my confirmation that I would be here on Wednesday or it would not ship. Argh. By the time I saw this it was too late.
This is where it goes from bad to worse. Mark then proceeds to get an attitude with me and stated that it is there standard procedure to call the night before shipping, and it works for everyone but obviously not me, as I am the exclusion.! WHAT? I explained I had already confirmed the night before and if I had to reconfirm then why wasn't I told when I spoke to someone previously, or why wasn't it emailed to me or relayed in some way? He then said most people use the cell phone number to make sure they get the call. I then explained its not the phone call to reconfirm the original confirmation, nor was it the delay to quarantine (as I even posted positively about that above), it's that they wait until 7:50 to make that call giving me almost no time to respond. He said very abruptly, well it works for everyone else. He then continues on an uninterrupted tirade for a minute explaining how their procedures that I was never told of should work for me. Mark then proceeded to tell me I'll go ahead and release the order.
I then proceeded to tell him that I had heard such great things about them on reefcentral and that is what led me to try them out. I further explained how I started a rather positive thread about them on reefcentral to let everyone know my first experience with Blue Zoo. I said that how I was being talked down to on the phone was uncalled for, and I don't understand why he couldn't just say sorry for the problems instead of trying to belittle me and say I am the exclusion and it works for everyone else.
So I am updating this thread as I stated I would, and will again await for the order another day. Hopefully somebody at Blue Zoo sees this and has a talk to Mark about this, as of now I am not pleased at all with how this is being handled or how I was treated. I don't know if this is indicative of the company or not, but right now this has been handled terribly.
