Livestockusa partial review

[moatdaddy]

Mitch seemed a nice enough guy. I paid up front and in full. Was told to expect a delivery next week and to be prepared to pay the air bill upon its arrival at my airport. Waited patiently and shipping day got an email.

Sorry your order was not filled. Maybe Thursday. If not next Tuesday. Confused I asked why? He replied the importer would ask and he would let me know. He never did answer this and it raised a red flag. On his website, it looks like he is the importer.

I began to believe the situation was slipping from my control. I dont mind delays, i just want to be assured why they happened, and what is being done to ensure my order is fulfilled. I asked for clarity on the situation and got a "will refund you." I let him know he was welcome to refund me, and if he was able to get my order in, he had a customer.

The positive -was he was prompt in answering, and in the end refunding my money.

The negative -was no corals, little reason as to why.

It was near impossible to find reviews on this seller, which is why i approached this transaction so cautiously. If you have had good business with him feel free to post your results.

Mitch is on this forum, i wont disclose his username, but he is more than welcome to post his opinion and defense.

Before you say talking to walt is hard, its not. I sent an email to them asking where a retailer can buy their product. Within an hour I a received a polite reply pointing me in the correct direction.

 

[Jdomico]

I have purchased from Mitch on several occasions in the past year. A couple of times there were delays in my orders, but it was due to the exporters not shipping due to various reasons. He always clearly communicated this to me, and every time offered me a refund. I always just kept my orders and did eventually received what I purchased.

I can definitely understand the frustration when the delivery day is not met though as you have to plan a large portion of your day for it. But I don't believe there's much Mitch can do about that other than let you know ASAP if the delivery is not coming as intended.

From my personal experience, I would not hesitate to purchase from him in the future.

 

[moatdaddy]

I sent him an email, letting him know i was posting this partial review, and that if he could complete my order my money was still there for him. Its good to see a person having a positive review. That has always been my big issue, very little information.

 

[codydemmel4]

anyone else have some reviews? in the future once I get my tank setup and stable parms, I would be looking to buy some corals from him