He's right, Taz. THey can do it because of the sheer volume of business they do.
Thing is, and this is true for our LFS around here, too, you go in once and they know you forever. I've been away from that area about seven years, so I doubt he remembers me, but he did remember me from one summer to the next when I was in college. He's a good dude. We at least have some of those around here. Our LFS might not be cheap, but they do EVERYTHING they can for us.