Missing Livestock from order!

[chewieee]

Hello my name is tim roote i had a order delivered today. Everything was packaged great and everything is alive and doing well, so i thank you for that. BUT i am missing something from my order. On the invoice (INVOICE #113277) it says everything was shipped. I am missing my 10 Bumble bee snails. There was a bag that had bumble bee snails written on the bag with a wet paper towel inside but NO snails! please help...

 

[BlueZooAquatics]

No problem. Sorry that happened. We will look up the invoice and contact you via email. Thank you for giving us an update on everything else though. We appreciate hearing it. Take care.