So after FINALLY being able to get my firmware updated on my Doser 2 and then going through the PAINFUL process of getting the Doser on my WiFi network I was able to access my doser via the MyGHL Beta cloud software. I went through the programming procedure and thought all was right with the world.
UNTIL...
I noticed that the level in my dosing containers didn't seem to be moving much, at least not as much as it should given my daily dosing amount. So, knowing that my doser doses at the top of the hour I stayed nearby to listen to see if the doser activated. At the top of the hour nothing happened...
It had been a while since I was in my account so I logged in to make sure everything was ok. TO. MY. HORROR...I found someone else's settings had SOMEHOW been uploaded to my account. EVERYTHING had been changed. The dosing amount, dosing time, even the NAME assigned to each pump had been changed. I am only using two of the three pumps but FOUR PUMPS had settings applied to them. Pump 1, which I had named "Alkalinity" is named "Foundation A", Pump 2, which I had named "Calcium" is named "Foundation B", Pump 3, which I'm not using and hadn't named is named "Foundation C", and pump 4, which I don't even HAVE is named "NOPOX". All of the amounts and times are COMPLETELY wrong and FORTUNATELY...if there IS a bright spot, it's that all the doses are TEN TIMES LOWER than what I was dosing.
Something like this could have COMPLETELY NUKED my tank. I don't even know what to say right now. I have been around and around with tech support dealing with firmware and software issues for this doser and the associated software. I haven't heard back from them yet regarding what could have POSSIBLY happened here but CAN'T WAIT for the explanation. I am not going to right what has been wronged yet so that tech support can see what has been done. I may be IMPLYING but am holding off on ASSIGNING blame until I hear from GHL, but NO ONE has my login information.
I'm completely IN SHOCK right now...:mad2::mad2::mad2:
UNTIL...
I noticed that the level in my dosing containers didn't seem to be moving much, at least not as much as it should given my daily dosing amount. So, knowing that my doser doses at the top of the hour I stayed nearby to listen to see if the doser activated. At the top of the hour nothing happened...
It had been a while since I was in my account so I logged in to make sure everything was ok. TO. MY. HORROR...I found someone else's settings had SOMEHOW been uploaded to my account. EVERYTHING had been changed. The dosing amount, dosing time, even the NAME assigned to each pump had been changed. I am only using two of the three pumps but FOUR PUMPS had settings applied to them. Pump 1, which I had named "Alkalinity" is named "Foundation A", Pump 2, which I had named "Calcium" is named "Foundation B", Pump 3, which I'm not using and hadn't named is named "Foundation C", and pump 4, which I don't even HAVE is named "NOPOX". All of the amounts and times are COMPLETELY wrong and FORTUNATELY...if there IS a bright spot, it's that all the doses are TEN TIMES LOWER than what I was dosing.
Something like this could have COMPLETELY NUKED my tank. I don't even know what to say right now. I have been around and around with tech support dealing with firmware and software issues for this doser and the associated software. I haven't heard back from them yet regarding what could have POSSIBLY happened here but CAN'T WAIT for the explanation. I am not going to right what has been wronged yet so that tech support can see what has been done. I may be IMPLYING but am holding off on ASSIGNING blame until I hear from GHL, but NO ONE has my login information.
I'm completely IN SHOCK right now...:mad2::mad2::mad2:
