It is in about 8" of water - same level it has been in for three years. I did send an email to SWC. also John from Marine solutions is helping. One week ago, the sump water level rose about 12" when I was cleaning my tank and the overflows and had to shut the main pump off, and of course the skimmer oveflowed. Ever since then (a week ago), it won't settle down. Usually it takes about a day to settle down and get back to work. Not this time. It's a frustrating mystery. I have not changed anything in the sump or added anything new to the water. I run a calcium reactor. feeding the same foods. That weekend I did a water change, cleaned the overflows, affixed some corals with putty. That was over one week ago. I ran it all last night without the cup on, and it is still overflowing. The water level in the skimmer is at least 1" below the neck and it is still overflowing.