Not very happy.

B

Blntz

Premium Member
I have made a few orders with LA in the past and I have to say I don't belive I'll make another. If you own a nano tank there livestock is perfect, otherwise forget it. Every coral I recieved today was more than half the size I expected. I mean in a 180 gallon tank $500.00 isn't even noticed! I'm sticking with the locals from now on.
 
Blntz,

We want to make sure all of our customers are 100% satisfied with their purchases. Please contact us by phone at 1-800-334-3699 and we will be happy to find a resolution that is satisfactory to you.

Joyce F.
LiveAquaria
Drs. Foster & Smith
 
the sizes are all indicated on their website and all of their corals are spot on, if not more generous in size ime.
 
Never had a problem with them. In fact, they went well above and beyond all of their promises with my livestock.

Thanks LA!
 
<a href=showthread.php?s=&postid=11975725#post11975725 target=_blank>Originally posted</a> by ezcompany
the sizes are all indicated on their website and all of their corals are spot on, if not more generous in size ime.
Click to expand...

Same for me, way more than expected.
 
Re: Not very happy.

<a href=showthread.php?s=&postid=11973285#post11973285 target=_blank>Originally posted</a> by Blntz
I have made a few orders with LA in the past and I have to say I don't belive I'll make another. If you own a nano tank there livestock is perfect, otherwise forget it. Every coral I recieved today was more than half the size I expected. I mean in a 180 gallon tank $500.00 isn't even noticed! I'm sticking with the locals from now on.
Click to expand...
I shocked at this. I have been ordering from LA for the last 5 years and have never had a coral show up smaller than the size indicated. In fact, the only issue with coral I've had is that it came TOO big. I wanted as small and they sent a large. Not only that... a simple call to them would have solved any issues you have.

They have one of if not the best online return/refund policies I've ever seen, not only in the fish world, but in all of retail. DrsFS takes care of all issues regardless of fault. They have truely earned my loyalty.
 
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As the sizes are all accurately indicated on their site, I fail to see how this is LA's fault.

Joyce
 
Re: Re: Not very happy.

Re: Re: Not very happy.

<a href=showthread.php?s=&postid=11989663#post11989663 target=_blank>Originally posted</a> by Bathel
I shocked at this. I have been ordering from LA for the last 5 years and have never had a coral show up smaller than the size indicated. In fact, the only issue with coral I've had is that it came TOO big. I wanted as small and they sent a large. Not only that... a simple call to them would have solved any issues you have. They have one of if not the best online return/refund policies I've ever seen, not only in the fish world, but in all of retail. DrsFS takes care of all issues regardless of fault. They have truely earned my loyalty.
Click to expand...

"regardless of fault" This says it all if you ask me. They really do want their customers to be happy with them. I also have nothing but good things to say about them and order from them often.
 
I am personally sorry that we failed your expectations. You and anyone else who feels we misrepresented them is welcome to call or email and we will return all of your money including shipping.

Additionally, if there is anyone out there, who in your lifetime, purchased something from LiveAquaria.com or DrsFostersmith.com that did not meet your expectations, please call today and we will refund your money with no questions asked.

We want you to have trust and faith in us, just as we do you.

Thank you, and again, I am sorry,

Race Foster, D.V.M.

LiveAquaria.com
DrsFosterSmith.com
 
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<a href=showthread.php?s=&postid=11989843#post11989843 target=_blank>Originally posted</a> by aquaticvet1
I am personally sorry that we failed your expectations. You and anyone else who feels we misrepresented them is welcome to call or email and we will return all of your money including shipping.

Additionally, if there is anyone out there, who in your lifetime, purchased something from LiveAquaria.com or DrsFostersmith.com that did not meet your expectations, please call today and we will refund your money with no questions asked.

We want you to have trust and faith in us, just as we do you.

Thank you, and again, I am sorry,

Race Foster, D.V.M.

LiveAquaria.com
DrsFosterSmith.com
Click to expand...

Tremendous. Your company should be a model to the rest of the world. Amazing customer service. I applaud you.
 
I should have written " you are welcome to call " but " you is welcome " will get the job done too. Sorry for the grammar slip.

In any event, thank you for having faith in us and whatever we can do to help, please ask.

Thanks, Race
 
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Is it Melissa, Malissa, Melisa or Malisa-- or did I mess that up too ?

I think I could use a dose of "Spell Check"

Thanks guys, Race
 
As indicated above, every animal is specified, and in the case of divers den, pictured. I have ordered MANY times and all arrived as expected. Once there was a shipping problem with FEDEX but it was rectified immediately.
 
maybe he had way too high of expectations? maybe his tank is too big ;)

I've always been pleasantly happy with all corals I've ordered from LiveAquaria. When I order frags, I don't expect them to be noticed until a year or two later anyway, but they're always encrusted and healthy when they arrive. That's what I love about LiveAquaria.

I've gotten two colonies from them too, and both were REALLY big and easily noticed ;)
 
I have nothing but good things to say about both LA and the DD. Of course, a friend and I purchased some electric blue hermit crabs that we are still waiting for........ but our fish came in superb and healthy as can be.
 
<a href=showthread.php?s=&postid=11990096#post11990096 target=_blank>Originally posted</a> by Maximus
Tremendous. Your company should be a model to the rest of the world. Amazing customer service. I applaud you.
Click to expand...

x2 :thumbsup: I've never ordered from LA but it sure seems like you care more about happy customers that keep returning than just making sales...
 
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