PLEASE HELP!! Radion Serial numbers do not match

[BlayloJ]

One of my radions is not connecting to ecosmart live. After getting some support I have realized the following

The serial number that is shown 050262483840180 does not match the serial number on my fixture that is 55770200692242.

I think this may have something to do why it is not connecting. I have performed the factory rested and I have tried to isolate this light and see if ecosmartlive would connect to it (my other radion is connecting just fine).

Please help! I was on hold for 20 minutes only to leave a message and this is my 3rd day without light.

I purchased these directly from ecotech.

Help!

Jay

 

[Alex Y EcoTech]

BlayloJ,

You are correct, that is the reason why your Radion is not connecting. To have the serial number reset, please email me directly and we will schedule a time when I can log into your computer and resolve the issue. Service@ecotechmarine.com Attn: Alex

 

[BlayloJ]

request

request

BlayloJ,

You are correct, that is the reason why your Radion is not connecting. To have the serial number reset, please email me directly and we will schedule a time when I can log into your computer and resolve the issue. Service@ecotechmarine.com Attn: Alex

Alex,

I have emailed you already my ticket number was #21247. I will reply to out previous email so you know this is the same issue.