Problem with Swabbie

[Pinoy4Reef]

I got my swabbie December 10' as a christmas gift. I just noticed it has stopped spinning. I took off and cleaned it and tried running it without the arm. To no avail, no spinning. I then directly plugged into outlet and again didnt want to spin. I tried listening to the motor but it doesnt sound like its doing anything. My swabbie is the size 10 and want to fix this issue immediately. I know i am a few weeks out of warranty but what is the best way to fix my issue.

 

[aleonn]

I'd shoot them an email or give them a call for a faster response. They have great customer service and hope they take care of it for you.

 

[96p993]

Have you taken the top off to see if all is well with the motor (wires connected)??

 

[madmike]

I had the same issue and they fixed it ASAP, great customer service!

 

[ctenophore]

Hi Pinoy,

Sorry about that, I forget to check up on the forums sometimes. We'll gladly get it fixed up for you. Please send me an email if you haven't already (hard to keep email addresses linked to forum names). justin at avastmarine.com

Justin