Radion Gen 3 problem

[D Boy]

I came home today and my light was off. Its a Gen 3 non pro. I took the light out from under my canopy and none of the lights on the three buttons were on. The green light on the ballast is on though. When I unplug the light from the ballast and plug it back in, the three buttons flash red, then green, then blue, then both sets of Leds illuminate for a second then everything goes back off. Does anybody have any ideas on what the problem is?

 

[E.intheC]

Did you check the temperature of the lights? Try re-starting everything? Also, try ecotech customer service on their website. They've been extremely helpful with recent questions I've had for them.

Good luck

 

[D Boy]

I left them unplugged for two days. opened them up to make sure water wasn't in it, everything looked good. I even tried them on another ballast with the same results. I sent them to Ecotech to repair. Once they got them they said they were working fine, and left them running for a day. So they are mailing it back. Hopefully it continues to work.

 

[E.intheC]

Check the time settings on your Ecosmart live software. I had a similar issue and the internal clock kept changing itself to odd times. So it may think it's 3am when it's really 3pm or whatever.