Shopping cart emptied before I placed order

[boostedirl]

I wanted to order an ATO kit with a standard switch and backup valve today, I added it to my cart this morning and just went to place the order when I got home from work and it states my cart is empty. I went to manual add the order again and it now shows you guys are out of the standard switch modules. What gives? Any idea why that would happen or when I can order this again? I need it before I go on vacation next Thursday so if you guys aren't gonna have them back in stock I'm gonna have to look at other options I guess. Let me know please. I was very interested in this and it's ultimately the ATO system I want. Just trying to get an idea on a time frame and any info why the shopping cart did that.

 

[ctenophore]

I wanted to order an ATO kit with a standard switch and backup valve today, I added it to my cart this morning and just went to place the order when I got home from work and it states my cart is empty. I went to manual add the order again and it now shows you guys are out of the standard switch modules. What gives? Any idea why that would happen or when I can order this again? I need it before I go on vacation next Thursday so if you guys aren't gonna have them back in stock I'm gonna have to look at other options I guess. Let me know please. I was very interested in this and it's ultimately the ATO system I want. Just trying to get an idea on a time frame and any info why the shopping cart did that.

I think what happened is the cart session timed out. You can save a cart which will store it indefinitely, but you have to click the "save cart" button to do that (when logged in with a user account). Then, you can go to "Your Account" and see a list of saved carts. Sorry for the trouble with that. Also, we did run out of the standard switchbox, but I found a few extras so I updated the store inventory just a few minutes ago. After these few, the next batch will be done probably by Monday. Thanks for your interest!
Justin

 

[boostedirl]

Thank you for your response. I just placed the order from you guys for the standard outlet and backup float valve.

Jeff,