Vertex Vessel & BRS Doser Pumps

[adamk22]

Any ideas why the doser pumps won't pull any liquid from the Vertex vessel?
Same behavior on 2 used and 1 new BRS 1.1mL doser pumps.
See attached configuration.

 

[hogfanreefer]

That is exactly the set up I have. Are the pumps turning? If so it will take up to 30 minutes( depending how long your tubing is) to fill the tubing and start delivering the fluid.

 

[scuzy]

Also make sure the tubing is on the vessel all the way. Mine didn't work until I press it all the way

 

[adamk22]

Thanks guys. I gave it well over 30 minutes and the tubing is relatively short.
Tubes on vessels are definitely all the way in - I triple checked.
Any other ideas?

 

[adamk22]

Turns out the issue is faulty fittings at the top of the vessel (leaking air). Both BRS and the Distributor (Proline) acknowledged that there issues with a batch of 5 liter vessels (not sure if any 2.5's were involved). They did request the serial #'s to help them track the defective ones.
BRS offered to exchange them, but ground shipping to NY takes almost a week. BRS gave me Proline's # to see if they had a better/faster option. So I called Proline and they sent out 2 replacement tops today (the same day I spoke with them; 2-4 day shipping), and they said I could throw away the defective tops. Good customer service experience all around.