We're always here to help our customers - and if gunnwong wants help from us, he can give us a call or stop by.
When I help someone with a tank I always ask how they want to set it up. Many times if a customer just buys a tank on the spot it's because they want it immediately (as opposed to custom ordering one). Other reasons include: Not wanting a sump setup at that moment (as many reefers can tell you, sumps are not the 'only' way to go - although sumps are my personal favorite) or trying to save by drilling holes or painting the back themselves.
A tank purchase is a major decision and we go OUT OF OUR WAY to help customers get involved in a new tank. It's just good business sense.
In any case, all of our customers have our support as long as they ask for it. I've already PM'd gunnwong a couple of times offering assistance as I chose not to reply directly in the forum.