why ?

[roxy25]

I was hoping of buying from your company but I decided not to yet because I wanted a tail spotted blenny from your site. I also wanted to purchase corals but when i got to the check out I was being charge for 2 shippements???

whats up with that I thought this would happene if you bought from the dry good section then the live ( i understand that) but both where from the livegoods

 

[dfs/la2]

Roxy25,

Thank you for sharing your shipping questions. We have found that due to an increase in the number of orders with combined shipments from both our Wisconsin and California facilities, it was necessary to add a minimal standard shipping fee to these orders. This nominal fee covers a portion of the second package shipping costs.

Have a good evening!

Cassie Z.
Drs. Foster and Smith
LiveAquaria

 

[roxy25]

ok so if i just order corals i will only be charged one shipping price ?

 

[dfreakonature12]

Well from my understanding, if you place an order from their Wisconsin facility, which includes Divers Den things and all Aquacultured Corals, and then if you add items on to that order which are not included in those catigories then they have to ship from two areas and only charge 14.99 for the second locations in addition to the 34.99. Personally, I think that is very fair. Hope that helps.(no i am not associated with the Drs. I just see this question a lot in this forum)

 

[dfs/la2]

Roxy25,

Thank you for your post. Dfreakonature12, is correct. If you order Diver’s Den and Aquacultured corals these ship from Wisconsin and the rest of the fish, corals and inverts ship from California. Any Aquacultured coral starting with SE would ship from Wisconsin and any other items starting with CN ship from California.


Have a good evening!

Cassie Z.
Drs. Foster and Smith
LiveAquaria

 

[roxy25]

o ok thanks for the reply I will order and make sure the items are coming from the same faclity. I didn't even know you had one in CA I live in CA so thats even better