2 Dead Fish!

[Absinthe]

I recently purchased the following from you:

(2) small true percula clownfish (amphiprion percula)
(1) velvet fish (c. madagascarensis) {divers den}

Yesterday I noticed the following from one of the clownfish:

And today I found this when I came home from work:

Also, the velvetfish is no where to be found. Yesterday he was perched vertically beneath a branch of live rock but I didnt think anythign of it. Now that one clown is dead and the velvetfish is missing I fear it is dead as well. Unfortunately it must be buried within the liverock as I cannot seem to find it.

I paid an additional fee to have these fish delivered on saturday ($57.49 total delivery).

I fear that now I have paid a total of $147.46 for one clownfish, which may be sick as well.

Delivery was mad on saturday February 10th

Please advise on what I should do next.

Thank you

 

[dfs/la2]

Absinthe,

Thank you for bringing your losses from your order to our attention. We are very sorry to hear your Clownfish did not make it and your Velvet fish is missing. We will certainly cover your losses through our 100 % satisfaction guarantee. Please contact us by telephone at 1-800-334-3699, e-mail customerservice@liveaquaria.com, or by PM us with your order information at your earliest convenience. We look forward to taking care of you in this matter.

Cassie Z.
LiveAquaria
Drs. Foster and Smith

 

[Absinthe]

Thank you for your quick response. I will send you a PM immediately.

 

[Absinthe]

I just got off the phone with a representative from LiveAquaria.com (They call ME!) and the issue has been resolved.

Within 2 hours of posting my initial message not only did I recieve an online response but also a personal call to clear up the refund and an apology for the loss of the fish.

I am thoroughly impressed with how quickly and professionally this matter was handled.

Live Aquaria and Drs Foster/Smith has a new lifelong customer!

 

[GSMguy]

they are very good about their guarontee makes me feel safe ordering from them

 

[55semireef]

I love their gaurantee.