3155 Brand New issue

[ssinnes]

I just got my osmolator from BRS last week after my nano failed me. The first time I plugged it in the too high light and too low light lit up, the alarm went off and the pump turned on. After 30 seconds or so I unplugged it. I tried plugging it in today now just the pump and alarm turn on, no lights. What is going on?

 

[rvitko]

When it starts up it should flash all four lights and beep and then show a self test status light, then it will run the pump for 15 seconds, after that it runs normally and the pump would continue to run if the optic sensor was exposed to air (dry or covered with bubbles). Be sure that you are looking at the screen straight on, the LED's are recessed and viewing it at an angle can obscure them so they are not visible or visible through windows that they are not related to. In general if their is a major error, the pump will not run.

Did you send in the Nano Osmolator for repair? All of our products have a 2 year warranty, the only thing not covered is water damage, neglect or modification.

 

[ssinnes]

Just the float switch on my nano failed and crashed my tank so I decided I wanted a little more safety with the 3155. This morning I plugged it back in, all 4 lights flashed and the pump turned on, except it filled past the optic and only cut off when the float switch tripped.

 

[rvitko]

Is this a very small tank? The full size Osmolator has a programmed deliberate overfill, on the first cycle it adds a pint regardless of water level, their after it will add 1 cup extra as long as it is not shut off and restarted. On nano tanks you need to open the controller and turn down the pump speed, this will cut the amounts added in half.

Regarding the nano, did it not fill or overfill? If it did not fill the likely cause is the safety timer, if it overfilled, the likely cause is thin glass and the magnet holder pinned the float which is a magnetic switch (usually this only can happen on 1/8" glass, in some cases on 3/16") or a nearby magnet affected the float.

 

[ssinnes]

It's an 80 gallon display with a 30 gallon sump filled about 2/3 way. It seems like it's pumping much more than a pint, probably closer to 1 or 2 gallons and it seems like the only way the pump cuts off is when the safety float switch is activated.

 

[rvitko]

Are you pumping to the sump? If so are you sure water is not siphoning? If your reservoir is taller than your sump, i.e. you have a reservoir with 18" of water pumping to a 16" or high less sump, this is highly probable. See siphon situation 3.

Keep in mind the optic sensor only detects 2 conditions, air and water, it interprets any clinging bubble the same as it would being dry. It is critical that it is not near a source of bubbles. You can determine if it is bubbles if you catch it in the act, wipe your finger under the sensor, if it stops shortly after that, it is due to bubbles and new sensors have a very strong affinity for bubbles.

 

[ssinnes]

I fixed it. It seems like the input to the power supply was gunked up, took some warm water, baking soda and a wire brush to it. Plugged it in and it works like a charm! No clue how it got that way in the first place seeing how it was never near any saltwater.

 

[ssinnes]

Well I partially fixed it, now it's back to square one.

 

[rvitko]

Would you be willing to send this one and the nano to be repaired?

I am at a bit of a loss, any photos or videos of the unit acting up and how it is installed would be a big help. Tunze at sbcglobal dot net.

 

[ssinnes]

Sorry for the delay, I got caught up with too many things over the holidays. I have the entire unit and all parts packed back up in the original packaging now. Can I send it in for you to check out? I replaced the float switch in my nano and am currently using that on my tank but I would like to get this 3155 on there as soon as I can!

 

[rvitko]

Yes, please send it in, just be sure to include a note with return address and phone number-

Tunze USA
2121 Cole Springs Rd
Buda TX 78610