3155 issue

[epleeds]

I have had my 3155 on the shelf for the last 3 months due to a tank breakdown and move. I put it back on the tank today and something is wrong. When I turn it on, all the lights flash and then it says low/pump on. After 2 seconds all the lights go out and then 3 seconds later the high water alarm goes off and lights the red led. The pump never pumps


Any ideas? It's about 14 months old.

 

[rvitko]

If the too low light (red) is on and blinking and the too high light (red) is on solid, that generally means the controller has some water damage. The most common being near the power connection. I would send it in.

 

[epleeds]

Direct. What's the address you need me to send it to.

 

[rvitko]

Tunze USA LLC
2121 Cole Springs Rd
Buda TX 78610

Send everything electrical, the pump, controller and power supply, include a note with return address and phone number.

 

[epleeds]

Sounds good. Thanks.