5017 Osmolator won't shut up

[redbora]

Hey Roger,

recently my osmolater has just stopped working and the alarm doesn't shut off.:uhoh2: The too high led is on and the too low led is blinking when I power on the unit. any idea what's going on??

thanks,

Rich

 

[rvitko]

That isn't a good sign, in general this means the controller sustained some water damage. It can also be due to a signal conflict, i.e. float is raised and optic sensor registers a too low water level. If the controller is mounted in a known dry place, the water damage is less likely, if it was mounted near something that may have spilled or overflowed or left sitting on the floor of a stand, this is very likely the issue. If you can tell me more about the set up or post a picture we may be able to troubleshoot it further, you might also open the controller and look for any water damage, it just takes one drop getting to the board.

 

[redbora]

thanks for the reply. the controller is located in a dry area. I can't say 100% certain that a splash of water could not have touched the controller but it is very unlikely. I've opened up the controller and took a picture, hopeful this can help out. couldn't really see any water damage but maybe i missed it. sorry for the huge picture.

thanks

 

[rvitko]

I can't view the picture. How old is it? It may be best to just send it in.

 

[redbora]

i've used it for about a year now, but it's probably much older than that. I can send it in, it would give me a reason to purchase the updated ac plug since the one I got when I purchased this used was a universal one.

where do i send it to

thanks

 

[rvitko]

If it has the switchable power supply, I cannot promise a whole lot, that places it as pre 2007 and a lot has changed making repair difficult. I will do my best. Worst case I will discount a replacement.

Tunze USA
305 Victor St
Austin, TX 78753

 

[redbora]

sounds good, i'll send it out tomorrow.

thanks again.