6025 Nano Stream

[Ziggy953]

I have 2 6025 Nano Streams one was replaced by Roger not long ago because of a broken shaft. The other day I woke up to a lot of noise and as it turns out the metal shaft came lose and the impeller was not seated properly.

Is there an easy fix for this or do I need to just replace it? From what I can tell it's not broken just that the metal shaft the impeller runs on is coming loose.

Any help is appreciated!

thanks!

 

[wartskin]

Please send it in for us to inspect and replace the motor block if it cannot be fixed. Our address is :

Tunze USA
305 Victor St.
Austin TX 75753

Please include a note with your return address.

 

[Ziggy953]

Will do Rodney!

Thank you!

 

[Ziggy953]

Rodney,

I completely forgot to ship out the nano stream. I thought I had sent it out and just found it yesterday all boxed up and ready to go. It will be headed out to you tomorrow.

Sometimes I can be a dork.

 

[wartskin]

No worries, we'll be looking for it. Thanks for the heads up!

 

[Ziggy953]

I sent the pump out to you last Friday so you should be getting it any day now.

 

[Ziggy953]

WOW!!! I got the pump back from you guys today. I wasn't expecting you to replace it. Thank you for such AWESOME customer support!

You guys rock!