6055 Quit Working

[jkcoon]

I have three 6055's (Left (L), Middle (M), Right (R)) on my 120 being controled by my Apex

So when went downstairs to feed the fish yesterday, I noticed my Middle (M)6055 had quit working. I unplugged it from the Apex and tried it simply plugged into the power supply and the propeller just "studders" but doesn't spin. I tried the M power supply on the other two 6055s and it powered them fine. I also tried the L & R power supplies on the M unit and it did provided the same result, the propeller just "studders".

I soaked the unit in a vinegar and water solution overnight and gave it a good scrubbing but still nothing... any suggestions? It would seem to me the motor block has gone bad... where is the best place to order parts?

 

[rvitko]

I would start by trying a propeller from one of the working pumps, it may just be the propeller. You can order any spare part on Tunze.com.

 

[jkcoon]

Swapped the propellers with one of the other units and the same results... am i best to just order a new motor unit?

 

[rvitko]

I would send the pump in, if it is less than 2 years old, it would be warranty, more than 2 years old, I would still work with you on the repair costs and we can sure that we get the right part to fix it.

 

[jkcoon]

Awesome thanks Roger... I bought the units used off of Reef Central and I'm pretty sure they are more than a two years old but I really appreciate your eagerness to help!!

Pardon my ignorance, but are there details on the RMA process posted out here? How do I go about sending it in and how long does it generally take?

Thanks again
Jeremy

 

[rvitko]

Just send it in with a note that has a return address and phone number, typically a repair is done the day after it arrives.

Tunze USA
305 Victor St
Austin, TX 78753