We are working on the holder but it just takes time. We do listen, I know sometimes I get defensive, my heart is in my work and also I get tired of beating a dead horse, some of thes topics get covered over and over and I offer suggestions, remedies and it seems people just want to complain, not fix it and then I get tired of it. The main thing for us is our company is small and I like that, I wouldn't be interested in being a nameless person in a big corporation, it is also by being small that we can innovate, big companies have to much at stake to gamble on ideas, we don't have shareholders to please, but it also means we don't have millions to spend on everything to make it perfect immediately nor do we have the man power if we are going to continue to innovate, so the improvements get squeezed in but we have to keep marching forward.